Frequently asked questions
Booking in a class?
It's super easy to get booked in for one of our classes - all you need to do is download the MINDBODY app, login, search for Bacchus Marsh Pilates. From there you can check out our schedule & pack options.
Cancelling my booked class?
We totally understand that life happens and sometimes you won't be able to attend the session you had planned. All we ask is that you cancel you give us 8+ hours notice, which will give anyone on the waitlist a chance to jump into your place. Cancelations within 8 hours or no-shows to booked classes will result in you losing that session.
First time at our studio?
We suggest booking into one of our SIGNATURE classes first, before trying one of the other styles. We ask that you that you arrive 10mins early so that you are able to get acquainted with our studio & the equipment. We also want you to know that everyone has to start somewhere, we'll provide lots of options throughout the class & we encourage you to rest when you need to.
If you are more than 5 minutes late to your scheduled class, unfortunately you will not be able to participate.This is a safety precaution as you will have missed the warm up part of the workout.
Recovering from an injury?
All injuries are different and we can usually work with most of them. However if there is something that you believe will affect your ability to participate in a class, we suggest contacting us first, just to confirm. If your injury in a new one - we may ask you to provide a doctors clearance before participating in a class with us.
Pregnant or just had a bub?
Firstly - congratulations! As long as you've had the all clear from your doc to exercise, pregnant & pre-natal clients are welcome in our SIGNATURE classes & all of our fabulous instructors have had pre/post natal training. We just ask that you do notify us before the class as there are a few modifications that we will make to your workout inline with Australian pregnancy & physical activity guidelines. Our SWEAT & STRENGTHEN classes are not suitable for pregnant or post natal clients.
We are happy for clients that are 12+ to attend classes with us here at Bacchus Marsh Pilates and we have no upper age limit - if you want to keep your body moving, we can help!
Bacchus Marsh Pilates terms & conditions...
Session packs are activated from the date of your first class.
Monthly packs are valid for 31 days. No extensions.
Yearly packs are valid for 365 days. No extensions.
8 hours notice is required for cancellations, otherwise your session will be forfeited.
Session packs are non-transferable & cannot be shared between clients.
Bacchus Marsh Pilates may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance.
Class bookings are at your own responsibility via MINDBODY, if you book the wrong class, your pass cannot be reused. Please ensure you have reminders & alerts set via MINDBODY.
Liability waiver - I understand that I am completing a session with Bacchus Marsh Pilates as my own risk & will not hold any associated parties responsible for any injuries or illnesses that occur as a result of my participation in these sessions.
Your privacy is important to us. It is Bacchus Marsh Pilates' policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.