General Studio Terms & Conditions

These terms apply to all clients attending classes at our studio, including casual sessions, class packs, intro offers, and memberships.

Bookings & Payments

All classes must be booked and paid for via our studio app prior to attendance. Bookings are subject to availability.

All purchases are non-refundable and non-transferable.

Cancellations, No-Shows & Fees

We operate a 5-hour cancellation policy across all classes.

Cancellations made less than 5 hours before the scheduled class time, late cancellations, or failure to attend a booked class will result in the session being forfeited.

For Unlimited memberships and Unlimited packs, a $8 late cancellation / no-show fee will also apply.

Late Arrivals

To ensure the safety of all clients and instructors, we ask that everyone arrives on time.

Late arrivals may not be permitted to join the class, and the session will be forfeited.

Class Validity & Expiry

All class packs, intro offers, and promotions are valid for the time period specified at purchase. Sessions not used within the valid period will expire and cannot be extended.

Class Suitability

Our studio offers a range of class styles and levels. Not all classes are suitable for all experience levels or injuries.

Next Level Reformer and Athletic Reformer classes are not beginner friendly. These classes move at a faster pace and assume a solid understanding of reformer setup, Pilates terminology, and core exercises.

We strongly recommend completing at least 5 Open Reformer classes before attempting Next Level or Athletic Reformer.

If you’re unsure which class is right for you, please speak with our team — we’re always happy to help guide you.

Health & Safety

By attending classes, you confirm that you are physically fit to participate and have disclosed any relevant injuries, medical conditions, or pregnancy prior to class.

Participation is at your own risk.

Grip Socks

Grip socks are mandatory for all reformer classes.

Clients without grip socks may be unable to participate, and the session will be forfeited. Grip socks are available for purchase in-studio.

Studio Etiquette

Please respect instructors, staff, and fellow clients at all times.

We reserve the right to refuse entry or participation if behaviour is disruptive, unsafe, or inappropriate.

Changes to Timetable & Services

Class schedules, instructors, and services may change from time to time without notice.

Membership-Specific Terms & Conditions

The following terms apply in addition to the Studio Terms & Conditions for all membership holders.

Membership Commencement & Payments

Memberships commence on the date of sign-up. This date becomes the member’s regular weekly debit day.

Memberships are billed via automatic weekly direct debit. Sessions will not be available to book until the first successful payment has been processed.

If a payment fails, an $8 dishonour fee will apply and the system will automatically attempt to reprocess the payment.

Sessions & Rollover

Membership sessions are added to the account weekly on the debit day.

Unused sessions will roll forward for up to 31 days from the debit date. Any sessions not used within this period will expire.

Sessions do not accumulate beyond the 31-day rollover window.

Membership Holds

Memberships may be placed on hold for up to 8 weeks at a time.

A minimum of 5 days’ notice is required to apply a hold.

Membership Cancellations & Changes

There is no lock-in contract.

To cancel or change a membership, two (2) weeks’ written notice is required via email.

Memberships are non-transferable and cannot be shared.

Personal Declaration

1. Acknowledgment of Risk
I acknowledge that participation in Pilates classes at Bacchus Marsh Pilates involves physical activity and exercise which may carry inherent risks, including but not limited to muscle strain, injury, or other physical ailments. I understand that it is my responsibility to consult with a physician before beginning any exercise program, and I confirm that I am physically fit and capable of participating in classes.

2. Voluntary Participation
I understand and acknowledge that I am participating in classes at Bacchus Marsh Pilates voluntarily and at my own risk.

3. Release of Liability
To the maximum extent permitted by law, I hereby release, waive, discharge and hold harmless Bacchus Marsh Pilates, its owners, instructors, employees, contractors, and agents from any and all liability, claims, demands, or causes of action for personal injury, illness, or damage to property arising from or related to my participation in any class or activity.

4. Assumption of Risk
I knowingly and freely assume all risks, both known and unknown, associated with participation in any class at Bacchus Marsh Pilates, even if such risks arise from the negligence of the released parties.

5. Studio Policies and Instructions
I agree to follow all instructions given by Bacchus Marsh Pilates instructors and staff and to adhere to studio policies for the safety and comfort of all participants.

6. Governing Law
This agreement shall be governed by the laws of the State of Victoria, Australia. Any legal action related to this waiver shall be brought exclusively in the courts of that jurisdiction